Terms of trade for Porcelain
Porcelain Perfumery ApS
1114 Copenhagen, Denmark
Porcelain Perfumery ApS receives online payments with Dankort, Visa/Dankort, Mastercard.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated in your order.
All amounts on the website include VAT. The website uses the following currencies for pricing: Kroner (DKK) and Euro (EUR)
Porcelain Perfumery ApS uses a secure payment server that encrypts all information with SSL protocol which means your data is secure and cannot be read by other outsiders.
The delivery time for your order is 5-10 days. Porcelain Perfumery ApS ships with the following: GLS – Business, GLS – Private, GLS – Package shop
Shipping is calculated based on weight. You will be able to choose between having the package sent “without distribution” or “with distribution”. You will always receive a track and trace number so you can follow your package, from our warehouse and home to you.Cancellation 14 days full right of return is given on goods purchased on the website unless otherwise agreed or stated in your order. The 14 day period starts the day the order is delivered. Any return costs you incur yourself.
Request for cancellation must be notified to us no later than 14 days after delivery and reach us no later than 14 days after we have been informed of your use of the cancellation right.
Request for use of the cancellation right must be sent to mail email@example.com. The notice should clearly indicate your desire to use the cancellation right.
Condition of goods upon return
You are liable for the deterioration of the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you have to try the product in the same way as if you were in a physical store.
If the item is tried in addition to what is described above, it is considered used and of impaired value. This means that when you cancel your purchase, you will receive a small portion or none of the purchase amount. It is up to Porcelain Perfumery ApS to assess the condition of the product.
There is a 2-year warranty on products in accordance with the Danish Purchase Act. The right of complaint applies to all errors in software, material and fabrication.
Complaint regarding errors and deficiencies must be communicated to Porcelain Perfumery ApS within a reasonable time after the goods have been received. Max. two months is considered as a reasonable time, unless otherwise agreed. We refund reasonable shipping costs.
The complaint is waived by improper or unusual operation of the product. Porcelain Perfumery ApS covers the return costs to a reasonable extent. Upon return, contact the company:
Porcelain Perfumery ApS
4320 Lejre, Denmark
As registered with Porcelain Perfumery ApS, you always have the right to object to the registration. You also have the right to know which information is recorded about you. You have these rights under the Personal Data Act and in connection with this you are directed to firstname.lastname@example.org.
Log Statistics We use a log statistic at www.porcelainperfumery.com, which means that a statistical system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is abandoned, etc. The log statistics are used only for the purpose of optimizing Porcelain Perfumery ApS’s website. Consumer Protection Read more about your protection as a consumer when purchasing through a PensoPay payment solution: https://pensopay.com/mere/forbrugerbeskyttelse/
ComplaintsComplaints about products can be sent to:
The Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby, Denmark
For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaint platform. ec.europa.eu In the event of a complaint, our email address must be stated: email@example.com and the website on which you purchased the item.