Terms & conditions

Terms of trade for Porcelain

Porcelain Perfumery ApS
Klareboderne 10 1st floor
1115 Copenhagen, Denmark
PHONE: +4524212355
CVR: 40167730

Payment

Porcelain Perfumery ApS receives online payments with Dankort, Visa/Dankort, Mastercard.

Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated in your order.

All amounts on the website include VAT. The website uses the following currencies for pricing: Kroner (DKK) and Euro (EUR)

Porcelain Perfumery ApS uses a secure payment server that encrypts all information with SSL protocol which means your data is secure and cannot be read by other outsiders.

Delivery

The delivery time for your order is 5-10 days. Porcelain Perfumery ApS ships with the following: GLS – Business, GLS – Private, GLS – Package shop

Shipping is calculated based on weight. You will be able to choose between having the package sent “without distribution” or “with distribution”. You will always receive a track and trace number so you can follow your package, from our warehouse and home to you.Cancellation 14 days full right of return is given on goods purchased on the website unless otherwise agreed or stated in your order. The 14 day period starts the day the order is delivered. Any return costs you incur yourself.

Request for cancellation must be notified to us no later than 14 days after delivery and reach us no later than 14 days after we have been informed of your use of the cancellation right.

Request for use of the cancellation right must be sent to mail hello@porcelainperfumery.com. The notice should clearly indicate your desire to use the cancellation right.

Condition of goods upon return

You are liable for the deterioration of the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you have to try the product in the same way as if you were in a physical store.

If the item is tried in addition to what is described above, it is considered used and of impaired value. This means that when you cancel your purchase, you will receive a small portion or none of the purchase amount. It is up to Porcelain Perfumery ApS to assess the condition of the product.

Warranty

There is a 2-year warranty on products in accordance with the Danish Purchase Act. The right of complaint applies to all errors in software, material and fabrication.

Complaint regarding errors and deficiencies must be communicated to Porcelain Perfumery ApS within a reasonable time after the goods have been received. Max. two months is considered as a reasonable time, unless otherwise agreed. We refund reasonable shipping costs.

The complaint is waived by improper or unusual operation of the product. Porcelain Perfumery ApS covers the return costs to a reasonable extent. Upon return, contact the company:

Porcelain Perfumery ApS
Lønspjæld 10
4320 Lejre, Denmark
PHONE: +452421 2355

Complaints are not received if these are sent on demand. Customer & Privacy Policy We do not resell personal information and do not disclose your personal information to others, they are only registered in our customer directory. You can delete your information at any time. To place an order, Porcelain Perfumery ApS need the following information: Name Address Phone number Email address We register your personal data for the purpose of delivering the goods to you. The personal data is registered with Porcelain Perfumery ApS and stored for up to five years, after which the information is deleted.

When personal data is collected through our website, we ensure to obtain your explicit consent, so that you are informed of exactly what information is collected and why. The CEO and employees of Porcelain Perfumery ApS have access to the information that is registered about you. The data controller at Porcelain Perfumery ApS is: Stine Hoff We do not store and transmit customer information encrypted.

As registered with Porcelain Perfumery ApS, you always have the right to object to the registration. You also have the right to know which information is recorded about you. You have these rights under the Personal Data Act and in connection with this you are directed to stine@porcelainperfumery.com.

On www.porcelainperfumery.com cookies are used for the purpose of optimizing the website and its functionality, thus making the visit as easy as possible for you. You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.

Log Statistics We use a log statistic at www.porcelainperfumery.com, which means that a statistical system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is abandoned, etc. The log statistics are used only for the purpose of optimizing Porcelain Perfumery ApS’s website. Consumer Protection Read more about your protection as a consumer when purchasing through a PensoPay payment solution: https://pensopay.com/mere/forbrugerbeskyttelse/

ComplaintsComplaints about products can be sent to:

The Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby, Denmark
www.forbrug.dk

For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaint platform. ec.europa.eu In the event of a complaint, our email address must be stated: hello@porcelainperfumery.com and the website on which you purchased the item.

Privacy

Porcelainperfumery.com is managed by Porcelain Perfumery ApS, registered in Denmark. Porcelain wishes to protect the privacy of any personal information given on this site and adheres to strict policies & security measures to ensure this is the case. Porcelain will not use or access user information for purposes other than those stated at the time information is provided by the user and as outlined in the below privacy policy.

Personal data

By using our services you are providing certain personal data to us. We only retain and use the personal data provided directly by you or for which it is clear that it has been supplied to us to be processed. Your privacy is of great importance to us. We will not provide any personal data to third parties without your permission.

Orders

We use the following data to process orders:

Name and address
Telephone number
Billing address
Email address
Payment details